Customer Service Terms

Booking and contract formation

Submitting a shipment inquiry is a request for a quotation, not confirmation that transportation has been accepted. Every service is subject to routing, availability, legal permissions, safety checks, and written confirmation.

Customers may discuss the initial quotation or request a revision. Once the final quotation is accepted, Meridian may issue an itemized shipping invoice. Shipment processing is authorized only after the agreed payment and other requirements are independently verified.

Rates and payments

Charges must be based on a personalized quotation accepted by the customer and a separately itemized shipping invoice. When payment services are active, eligible customers may choose Bitcoin (BTC), Cash App, PayPal, Western Union, or MoneyGram, subject to lawful local availability and each provider’s terms. Non-Bitcoin account or receiver details must be requested through an authenticated channel and provided only by authorized staff. No public page offers an unverified account.

Customs duties, taxes, and documented third-party charges may arise later. Those are separate from the initial shipping invoice unless expressly included in the agreed quotation. Payments are not currently accepted through the website.

Customer declarations

Customers are responsible for providing accurate information about the shipment, its contents, value, ownership, origin, consignee, and any required permits. Meridian may request corrections or decline a shipment that cannot legally or safely be carried.

Shipment events and delivery estimates

Recorded tracking updates describe events entered into the shipment record. An estimated delivery window is not a guarantee of arrival or customs release. External carriers and authorities may affect timing.

Cancellation, refunds, and claims

A cancellation request should include the tracking or booking reference and be submitted through an authorized support channel. Eligibility for any refund depends on the accepted agreement, documented work performed, nonrecoverable third-party costs where legally permitted, and applicable consumer protections.

Claims concerning damage, missing goods or delivery discrepancies should include available photos, packing details, delivery records and the relevant shipment reference. Any compensation is subject to the applicable transport contract and law. This general policy does not promise a fixed coverage amount.

Service availability

Online shipment bookings and payments are not yet active. The accepted service agreement and verified company contact details must be made available before live customer transactions begin.